Delete your account and data

1. Which data this covers

• Your account: name, email address, settings, your address books.
• Your devices: SyncDesk ID, device name, operating system, CPU and memory, IP address. The app reports these even when you are not logged in.
• Connection logs and, if your organization turned them on, session recordings.

2. How to request deletion

If you have an account: email gdpr@syncdesk.ro from your account's email address with the subject "Delete my SyncDesk account". If you write from another address, we will first ask you to confirm from the account address, so that we never delete someone else's account.

If you administer an organization: you can delete users and devices yourself in the web panel, under Users and Devices. To delete the whole organization, email us at the same address.

If you use the app without an account: send us the device's SyncDesk ID (shown on the app's main screen). Uninstalling the app stops new data from being sent, but does not delete existing data.

3. What we delete

The account, its settings and address books, the associated devices and their data, connection logs and session recordings belonging to that account or those devices.

4. What we keep and for how long

• Invoices and payments, for as long as Romanian accounting and tax law requires.
• Backups: we never restore deleted data from them; it disappears as backups are periodically overwritten.

Nothing else is kept.

5. How long it takes

We delete the data within 30 days of confirming the request and email you when it is done. Your other rights are described in our privacy policy.